Privacy Policy
- Official Kailas Dealer in Malaysia
Privacy Policy
This Privacy Policy governs the manner in which Ascent Max Sdn. Bhd. (Registration Number: 01002534), operating as Ascent Outdoor Sports (“Ascent Store,” “we,” “us,” or “our”), collects, uses, maintains, and discloses information collected from users (each, a “User” or “you”) of the ascentstore.com.my website (“Site”). This policy is compliant with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Collection of Personal Data
We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.
The personal data collected may include:
Identity Data: Name, date of birth, identity card number (if required for specific services or promotions).
Contact Data: Mailing address, email address, and phone number.
Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this Site.
Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.
2. Purpose and Use of Collected Data
Ascent Store collects and uses Users’ personal data for the following purposes:
To Process Transactions: To process your orders, payments, and facilitate the delivery of products purchased.
To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
To Personalise User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To Send Periodic Emails: The email address provided for order processing may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.
To Communicate Marketing: To send you promotional information about our products, special offers, and events, where you have provided consent.
3. Disclosure of Personal Data
We may disclose your personal data to the following categories of third parties only for the purposes outlined in Section 2:
Service Providers: Third-party vendors, agents, or contractors who help us deliver our services, such as payment gateway providers (e.g., Visa, Mastercard, FPX), courier and logistics companies (for delivery), and IT support providers.
Legal & Regulatory Authorities: Where required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.
We do not sell, trade, or rent Users’ personal data to others for marketing purposes.
4. Security of Personal Data
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our Site.
All payment transactions are secured using Secure Sockets Layer (SSL) technology and are processed by encrypted payment gateways.
We do not store sensitive credit card details or bank account information on our servers.
5. Access and Correction of Personal Data (PDPA Rights)
Under the PDPA, you have the right to request access to and correction of your personal data held by us.
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
To exercise these rights, please submit your request in writing to the contact details provided in Section 7. We may require proof of identity to process your request.
6. Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to provide our services to you, and to satisfy any legal, accounting, or reporting requirements.
7. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
kailaspenang@gmail.com
8. Changes to this Privacy Policy
Ascent Store has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
